April 18, 2023

Beyond boundaries: customerOS Zendesk Integration redefines customer support

We've all been there.

  • An Account Manager, unaware of several open support tickets, joins a customer meeting hoping to upsell. Instead, they spend the whole hour discussing unresolved issues. They end up looking foolish and waste an opportunity to build customer trust.
  • The Marketing team launches a campaign without checking the status of open support items. The customer, frustrated with the open issues, isn't in a buying posture. The campaign is ignored, or worse, the customer's frustration escalates at the prospects of being upsold when they're not happy with the current solution.
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